Norway's DNB plans about 400 job cuts amid AI agent investment
The bank says AI agents now handle some previously manual work, while its Technology & Services layoffs are planned for late 2026.
A workforce change linked to AI investment
DNB, Norway’s largest bank, said it would lay off around 400 employees in its Technology & Services unit, Reuters reported on October 6. The bank cited increased investment in AI agents and digital services as part of the organizational change. Chief executive Kjerstin Braathen said AI was changing how the bank works and serves customers. DNB also said AI agents had taken over some tasks that staff previously handled manually.
The bank expects to carry out the job cuts in the final three months of 2026 and book the associated costs in the second quarter of 2027, according to Reuters. Those dates and the approximate headcount describe a plan, not completed layoffs. The announcement does not provide a breakdown of how many positions are directly attributable to AI agents, or establish that all affected work will be automated. It is a concrete example of a company connecting workforce changes with AI deployment, while the ultimate staffing and service effects remain to be seen.