DoorDash text ordering

Ordering through a text thread

DoorDash announced a new ordering agent that customers can message instead of navigating the app. It says the agent can interpret requests such as a usual meal or a dish recommendation, search local menus, suggest a cart and send food photos. The company says a customer confirms the order within the text thread before checkout. It also describes handling multiple dietary preferences in a group order.

Availability is limited

The September 30 announcement invites U.S. users to join a beta waitlist; it does not say the text experience is generally available. TechCrunch reports that it runs through Apple Messages. DoorDash’s claims about convenience and personalization are product descriptions, not independent measures of order accuracy. A practical test will be whether customers can inspect substitutions, quantities and charges before they confirm a cart.